Buyer Protection Policy

Buyer Protection Policy

At Indusells B2B, we strive to create a reliable and trustworthy marketplace for buyers, contractors, businesses, suppliers, and vendors dealing in construction materials, industrial products, hardware, interiors, plumbing, electricals, and related services.

This Buyer Protection Policy explains the measures we take to improve buyer confidence and outlines the responsibilities of buyers and vendors using the platform.

1. Marketplace Role

Indusells B2B operates as a multi-vendor marketplace platform connecting buyers and independent vendors. Products and services listed on the platform are offered by third-party businesses and suppliers.

While we aim to maintain a trustworthy marketplace environment, buyers are encouraged to verify vendor details, quotations, specifications, and order terms before completing transactions.

2. Vendor Verification Efforts

To improve marketplace trust, Indusells B2B may verify certain vendor information such as:

• Business registration details
• GST or tax information
• Contact information
• Business documents or certifications

Verification badges or statuses may be displayed for eligible vendors. However, buyers should still conduct their own evaluation before entering into business transactions.

3. Secure Communication

Buyers are encouraged to communicate through official platform channels whenever possible to maintain transparency and proper documentation of inquiries, quotations, and agreements.

4. Product & Service Information

Vendors are responsible for providing accurate product descriptions, specifications, pricing, images, and delivery commitments.

If buyers notice misleading or suspicious listings, they are encouraged to report them to the platform administration.

5. Order & Payment Safety

Before making payments or confirming orders, buyers are advised to:

• Verify vendor details and business information
• Review quotations and delivery terms carefully
• Confirm product specifications and quantities
• Maintain records of invoices, receipts, and communications

For bulk construction or industrial orders, buyers should clarify transportation, unloading, warranties, and material specifications in advance.

6. Damaged, Incorrect, or Missing Deliveries

If products are received damaged, incorrect, or incomplete, buyers should:

• Notify the vendor promptly
• Provide photographs or supporting evidence
• Retain packaging and related documentation if possible

Indusells B2B may assist in facilitating communication between buyers and vendors for dispute resolution where appropriate.

7. Fraud Prevention

Indusells B2B monitors marketplace activities to help detect suspicious or fraudulent behavior. Accounts found engaging in fraud, misleading activities, fake listings, or policy violations may be suspended or removed.

Buyers are encouraged to immediately report:

• Fake vendor profiles
• Suspicious payment requests
• Misleading product information
• Unauthorized communications

8. Dispute Assistance

While Indusells B2B is not a direct party to transactions between buyers and vendors, we may assist in reviewing disputes and facilitating communication when necessary.

Final resolution may depend on agreements between the buyer and vendor, supporting evidence, and applicable laws.

9. Buyer Responsibilities

Buyers are responsible for:

• Providing accurate delivery and contact information
• Reviewing product specifications before purchase
• Ensuring proper unloading or handling arrangements for heavy materials
• Complying with applicable laws and regulations

10. Limitation of Liability

Indusells B2B acts as an intermediary platform connecting buyers and vendors. We do not guarantee:

• Product quality or availability
• Vendor performance or delivery timelines
• Warranty fulfillment by third-party vendors
• Outcome of third-party transactions

11. Policy Updates

Indusells B2B reserves the right to update or modify this Buyer Protection Policy at any time without prior notice.

Continued use of the platform indicates acceptance of the updated policy.

12. Contact Us

For buyer protection concerns or marketplace support, please contact us:

• Email: info@indusells.com
• Phone: +91 9047209518

Last Updated: May 15, 2026