Shipping & Delivery Policy

Shipping & Delivery Policy

At Indusells B2B, we connect buyers with vendors, suppliers, manufacturers, and businesses dealing in construction materials, industrial products, hardware, interiors, plumbing, electricals, and related services.

As a multi-vendor marketplace platform, shipping and delivery terms may vary depending on the vendor, product category, order quantity, delivery location, and transportation requirements.

1. Marketplace Role

Indusells B2B operates as an online marketplace platform connecting buyers and sellers. Shipping, transportation, dispatch, and delivery responsibilities are generally managed by the respective vendors unless otherwise specified.

2. Shipping Coverage

Delivery availability depends on:

• Vendor service areas
• Product type and size
• Transport and logistics availability
• Bulk order requirements

Certain products or vendors may provide delivery only to selected cities, states, or regions.

3. Delivery Timelines

Estimated delivery timelines may vary based on:

• Product availability
• Order quantity
• Vendor processing time
• Transportation arrangements
• Delivery destination

Construction materials and industrial products may require additional processing or freight arrangements, especially for bulk orders.

4. Bulk & Heavy Material Deliveries

Large, heavy, or bulk construction materials such as cement, steel, tiles, pipes, machinery, or industrial equipment may require:

• Freight or lorry transport
• Special handling equipment
• Scheduled unloading arrangements
• Site accessibility confirmation

Buyers are responsible for ensuring proper unloading facilities and delivery access at the destination.

5. Shipping Charges

Shipping or transportation charges may vary depending on:

• Vendor pricing policies
• Distance and location
• Product weight and dimensions
• Delivery urgency

Applicable shipping charges, if any, may be communicated by the vendor during quotation, checkout, or inquiry discussions.

6. Order Tracking & Communication

Buyers and vendors are encouraged to communicate directly regarding:

• Dispatch schedules
• Delivery timelines
• Transport details
• Site delivery coordination

Tracking availability depends on the logistics method used by the vendor.

7. Delivery Delays

Delivery timelines may be affected due to:

• Weather conditions
• Transport disruptions
• Labor shortages
• Supply chain issues
• Government restrictions or emergencies

Indusells B2B is not liable for delays caused by vendors, logistics providers, or unforeseen circumstances.

8. Damaged or Missing Deliveries

Buyers should inspect products at the time of delivery whenever possible.

If products are damaged, missing, or incorrect:

• Report the issue promptly to the vendor
• Provide photos or relevant evidence
• Retain packaging and delivery documentation if applicable

9. Vendor Responsibility

Vendors are responsible for:

• Proper packaging and dispatch
• Accurate shipping information
• Coordinating delivery commitments
• Complying with applicable transport and safety regulations

10. Limitation of Liability

Indusells B2B acts as a marketplace platform and is not directly responsible for:

• Shipping delays
• Transport damages
• Logistics failures
• Vendor delivery disputes

11. Policy Updates

We may update or modify this Shipping & Delivery Policy at any time without prior notice. Continued use of the platform indicates acceptance of the revised policy.

12. Contact Us

For shipping or delivery-related assistance, please contact us:

• Email: info@indusells.com
• Phone: +91 9047209518

Last Updated: May 15, 2026