Vendor Guidelines

Vendor Guidelines

Welcome to Indusells B2B. These Vendor Guidelines are designed to help vendors, suppliers, manufacturers, contractors, and businesses maintain a professional, trustworthy, and high-quality marketplace experience for buyers and platform users.

By registering and using the Indusells B2B platform, vendors agree to follow these guidelines and maintain ethical business practices.

1. Accurate Business Information

Vendors must provide genuine and updated business information, including:

• Business name and address
• Phone number and email address
• GST or tax details (if applicable)
• Business category and service area
• Authorized contact person details

Providing false or misleading business information may result in account suspension or removal.

2. Professional Store Profile

Vendors are encouraged to maintain a complete and professional store profile by including:

• Company logo and banner
• Business description
• Product categories
• Operating locations
• Business certifications or achievements

A well-maintained profile improves trust and visibility on the platform.

3. Product Listing Standards

All product listings should contain accurate and detailed information.

Vendors should include:

• Clear product titles
• Proper specifications and dimensions
• Material or technical details
• Pricing information
• High-quality product images
• Stock availability (if applicable)

Do not upload blurry, misleading, copied, or unrelated images.

4. Prohibited Products

Vendors must not list:

• Illegal or restricted products
• Counterfeit or duplicate branded items
• Stolen goods
• Hazardous or prohibited materials without authorization
• Products violating intellectual property rights

5. Pricing & Transparency

Vendors should maintain transparent pricing practices.

• Avoid misleading pricing or fake discounts
• Clearly communicate bulk pricing or MOQ requirements
• Mention additional shipping or freight charges when applicable

6. Customer Communication

Vendors are expected to communicate professionally with buyers and inquiries received through the platform.

• Respond to inquiries within a reasonable time
• Provide clear quotations and delivery information
• Avoid abusive, misleading, or inappropriate communication

7. Order Fulfillment Responsibility

Vendors are responsible for:

• Managing orders responsibly
• Delivering products as committed
• Providing proper packaging and dispatch
• Coordinating logistics for bulk materials when required

8. Quality & Compliance

All products and services should comply with applicable industry standards, safety requirements, and government regulations.

Vendors are responsible for maintaining the quality and legality of their products and services.

9. Reviews & Ratings

Vendors must not:

• Post fake reviews or ratings
• Manipulate customer feedback
• Mislead users using false testimonials

Honest customer feedback helps build marketplace trust and credibility.

10. Platform Conduct

Vendors must not:

• Spam users or misuse platform features
• Attempt unauthorized access to platform systems
• Copy or misuse competitor content
• Use the platform for fraudulent activities

11. Verification & Compliance Checks

Indusells B2B may request additional documents or verification details at any time to ensure marketplace trust and compliance.

Failure to provide requested verification information may affect account visibility or access.

12. Suspension & Account Removal

Vendor accounts may be restricted, suspended, or permanently removed for:

• Repeated policy violations
• Fraudulent business practices
• Customer complaints or disputes
• Uploading misleading or prohibited content
• Violation of applicable laws

13. Updates to Guidelines

Indusells B2B reserves the right to update or modify these Vendor Guidelines at any time without prior notice.

Continued use of the platform indicates acceptance of the updated guidelines.

14. Contact Us

For vendor support or guideline-related questions, please contact us:

• Email: info@indusells.com
• Phone: +91 9047209518

Last Updated: May 15, 2026