Refund & Cancellation Policy

Refund & Cancellation Policy

At Indusells B2B, we aim to provide a reliable marketplace experience for buyers and vendors dealing in construction materials, industrial products, building supplies, and related services.

As Indusells B2B operates as a multi-vendor marketplace platform, refund and cancellation terms may vary depending on the vendor, product category, order type, and transaction agreement.

1. Marketplace Role

Indusells B2B acts as an online platform connecting buyers and sellers. Products and services listed on the platform are offered by independent vendors and businesses.

Unless explicitly stated, Indusells B2B is not the direct seller, manufacturer, or distributor of third-party products listed on the platform.

2. Order Cancellation

Buyers may request cancellation of orders before the product is shipped, processed, or dispatched by the vendor.

• Cancellation requests are subject to vendor approval
• Customized, bulk, made-to-order, or special procurement items may not be eligible for cancellation
• Orders already shipped or delivered may not be cancellable

3. Refund Eligibility

Refunds may be considered under the following situations:

• Product received is damaged or defective
• Wrong product delivered
• Order not delivered within the committed timeframe (subject to verification)
• Vendor approves cancellation before shipment

Refund approval is subject to review and verification by the respective vendor and/or platform administration.

4. Non-Refundable Situations

Refunds may not be applicable for:

• Bulk or custom-made construction materials
• Products damaged after delivery due to improper handling or storage
• Minor variations in color, texture, finish, or dimensions common in construction materials
• Services already completed or partially completed
• Products marked as non-returnable by the vendor

5. Return Requests

If eligible, buyers should report issues within a reasonable time after delivery along with:

• Order details
• Product images or videos
• Description of the issue

The vendor may request inspection or additional verification before approving a refund or replacement.

6. Refund Processing

Approved refunds may be processed through the original payment method or another mutually agreed method.

• Refund timelines may vary depending on the payment provider or vendor
• Shipping or logistics charges may be non-refundable unless caused by vendor error

7. Vendor Responsibility

Vendors are responsible for handling cancellations, returns, replacements, and refunds according to their product policies and applicable laws.

Indusells B2B may assist in dispute resolution but does not guarantee refund approval for third-party transactions.

8. Dispute Resolution

In case of disputes between buyers and vendors, both parties are encouraged to communicate professionally and provide supporting evidence.

Indusells B2B reserves the right to review disputes and take appropriate platform actions where necessary.

9. Policy Updates

We may modify or update this Refund & Cancellation Policy at any time without prior notice. Continued use of the platform indicates acceptance of the revised policy.

10. Contact Us

For refund or cancellation-related assistance, please contact us:

• Email: info@indusells.com
• Phone: +91 9047209518

Last Updated: May 15, 2026